FAQs
How do I get in touch with you?
Email us at hello@mimisneedlepoint.com - we’d love to hear from you!
Where is your store located? What about parking?
803 W Davis St, Suite 103, Dallas, TX 75208. We are located in the Bishop Arts neighborhood of Dallas, Texas, directly across from The Old Monk - Oak Cliff.
There is free parking available in the parking lot directly behind the store, and free street parking in front of the store!
What are your store hours?
Wednesday & Thursday: 12 PM-7 PM
Friday: 10 AM-4 PM
Saturday: 10 AM-3 PM
How long will it take my order to ship?
We strive to ship your order within 3-5 business days of order placement. All orders are shipped with tracking via USPS. Please note once the carrier is in possession of your order, we do not have control over the delivery timetable. Please contact us at hello@mimisneedlepoint.com with any questions concerning your order.
Where do you ship?
We only ship in the United States. Shopify will calculate your shipping rate based on your zip code and selected shipping service.
Do you offer local pickup?
Yes, we do! Just select local pickup at checkout. You will receive an email when your order is ready for pickup and you can come pick up your order in the shop during regular business hours.
Orders not picked up after 30 days of purchase will be refunded and entered back into inventory. If you are unable to pick up your order within 30 days and would prefer us to ship your order to you, please email us at hello@mimisneedlepoint.com and we'd be happy to make arrangements!
Do you take preorders?
Not at this time.
Do you offer refunds or exchanges?
No, we do not offer refunds or exchanges at this time.
When will a canvas be back in stock?
As you may know, the growth of the industry means it's hard to predict supply chain. We have all our Mimi's Needlepoint canvases on order, but there are longer delays than anticipated to receive our orders. You can always sign up for restock notifications on the product page, and you will get an email when that product comes back in stock! Make sure you're following us on Instagram and signed up for our email list to be the first to find out.
Do you sell threads online or kit online orders?
Currently we do not, but it's part of the plan eventually. Stay tuned and bear with us!
What threads do you carry?
You can find our current thread selection listed here.
Do you offer finishing?
Not at this time.
Do you offer charts?
We currently do not offer charts of our designs.
Can I copy a canvas for my own personal use?
We kindly ask that you don’t copy our designs or other designers—even for personal use. Every piece is protected by copyright and represents hours of creativity, care, and love. Thank you for supporting our small business and respecting the art we work so hard to create!
How can I set up a wholesale account?
Email us at sales@mimisneedlepoint.com with “Wholesale Inquiry” in the subject line and we’d be happy to discuss!